This portal is intended for patients (or authorised representatives) who have an existing appointment or an existing episode of care with a government hospital.

Services may include encounter check-in and payment, ward discharge payment, appointment date change requests, and clinical chatbot guidance subject to access control.

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

Access to services may require identity verification. The portal may restrict or deny access if verification fails or if misuse is suspected.

You agree to provide accurate and up-to-date information (including appointment reference, identification details, and contact information) when using the portal.

The hospital may rely on information you provide for processing payments, check-in, and service requests. Incorrect information may cause delays or rejection of requests.

Fees shown on the portal may be estimates and may vary based on eligibility, classification, and official hospital billing rules.

Payment processing may be provided by a third-party payment gateway. Transaction confirmation is subject to gateway and hospital system verification.

Keep your payment receipt and reference number for verification at the hospital.

Appointment date change requests are subject to clinic availability and approval. Submitting a request does not guarantee a new date/time.

You are responsible for checking updates on request status and attending the confirmed date/time.

The clinical chatbot provides informational guidance only. It does not replace professional medical advice, diagnosis, or treatment.

If you have urgent symptoms or an emergency, seek immediate medical attention or contact emergency services.

Chat responses may use permitted medical record context linked to your authenticated session, subject to hospital policy and access control.

Personal data is handled in accordance with applicable laws and hospital policy. Please review the Privacy Policy for details on collection, use, retention, and disclosure.

You agree not to access, attempt to access, or disclose information that does not belong to you.

You agree not to:

• misuse, disrupt, or attempt to compromise the security of the portal;
• submit false, misleading, or unauthorised information;
• use the portal for unlawful purposes;
• attempt to bypass access controls or view another patient’s information.

The hospital may modify, suspend, or discontinue any portal feature at any time without notice to improve safety, reliability, or compliance.

Service availability may be affected by maintenance, network issues, or hospital system outages.

To the fullest extent permitted by law, the hospital and its service providers are not liable for indirect, incidental, or consequential damages arising from use of the portal.

Nothing in these terms limits liability that cannot be excluded under applicable law.