Manage Your Hospital Services Online
This portal is designed for patients who already have existing appointments. Confirm your encounter, pay online, request appointment date changes, and chat with a clinical assistant (with proper access control).
Important: Encounter service is available only when you have a scheduled appointment.
Appointment-first
Only for patients with appointments
Online Payments
Registration & discharge billing
Clinical Chat
Guided answers with safety controls
Services Available
Fast, clear workflows for patients with scheduled appointments.
01
Encounter Check-in & Payment
For patients with an existing appointment: lookup by Appointment No / MRN / MyKad, confirm details, then pay online to complete check-in.
Open
Requires scheduled appointment
02
Clinical Chatbot
Ask questions and receive guidance. The assistant can reference your medical record only when you are authenticated and permitted.
03
Ward Discharge Payment
View discharge billing and complete payment online to speed up ward discharge processing.
04
Request Change Appointment Date
Request a new date for your existing appointment. Track approval status and receive updates.
Simple Steps
Lookup → Confirm → Pay → Done. Clear references and receipts.
Patient-Safe Design
Clear messaging, privacy reminders, and access-controlled services.
Mobile Friendly
Optimized for phones/tablets for use at home, in the ward, or on the go.
How It Works
Quick flow for patients with existing appointments.
Step 1
Sign In
Authenticate to access your appointment and permitted services.
Step 2
Select Service
Check-in & pay, discharge payment, appointment change, or clinical chat.
Step 3
Track & Keep Receipt
View reference numbers, receipts, and request statuses in one place.
Privacy & Security
Access to patient data is protected using authentication and permissions. The clinical chatbot only uses permitted medical context for the authenticated patient session.
Access Control
Services are scoped to the patient’s own appointment and record access.
Audit & Traceability
Key actions (payments, requests, chatbot usage) can be logged for compliance.
Secure Transactions
Payment flows can integrate with official gateways and receipt generation.